Keep users at the center.

Who are we designing for?

Every activity in design thinking is an opportunity to dig deeper to uncover novel, latent, or unmet user needs. That means keeping the user in mind regardless of where you are in the process.

Throughout the project, ask yourself:

What would our user(s) say about this?

Review other mindsets.

Tactical Democracy is a toolkit to help you make meaningful person–to–person engagement in order to empower successful communities.

Learn about the Mindsets you need, how the Players behave and act; what Situations might be best to
deploy Tactics for engagement, to move the Players through their Journey, creating deeper empowerment.

Whoa, there's a lot of terms – check out the Glossary of Terms, and if you want to see everything, goto the sitemap.

Read some blog posts: